Privacy Policy

1. Overview & Introduction

Welcome to campusdrishti.com ("Company", "we", "our", or "us"). We are an engineering admission consultancy firm based in Bengaluru, Karnataka, India, operating at 3rd Floor, A-28, Block A, Sector 4, Noida, Uttar Pradesh 201301.

This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website www.campusdrishti.com, contact us through phone/WhatsApp, or avail our admission counselling services. Please read this policy carefully.

This policy is compliant with the Information Technology (Amendment) Act, 2008, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and aligns with the upcoming Digital Personal Data Protection Act, 2023 (DPDP Act) of India.

2. Information We Collect

We collect information from you in the following ways:

A. Information You Provide Directly:

• Personal Identification: Name, date of birth, gender, photograph
• Contact Information: Mobile number, WhatsApp number, email address, home address
• Academic Information: 10th & 12th marks, KCET/COMEDK/JEE rank, school/college name, academic year
• Category & Eligibility Details: Caste category, income details, domicile information, parent's occupation
• Financial Information: Fee payment receipts, bank details (for scholarship applications only — never stored)
• Preference Information: Preferred college, preferred branch, city, budget range
• Documents Submitted: Scanned copies of marks cards, caste certificate, income certificate (used only for admission processing)

B. Information Collected Automatically:

• Device Information: Browser type, operating system, device model
• Usage Data: Pages visited, time spent, referring URLs, click patterns
• IP Address: Used for analytics and security purposes only
• Cookies: Session and preference cookies (see Section 5)

C. Information from WhatsApp & Phone:

• Messages sent to our WhatsApp business number
• Call recordings (when consent is given, for quality and training purposes)

3. How We Use Your Information

We use your personal information solely for legitimate educational and service-related purposes:

4. Sharing of Information

campusdrishti.com does not sell or trade your personal information. We may share your information only in the following limited circumstances:

• With Partner Colleges (with your consent): When processing your admission, we share relevant academic details and documents with the college of your choice. This is done only with your explicit approval.
• With KEA / COMEDK / Regulatory Bodies: When required for official admission processes under KCET or COMEDK counselling, we submit your information to the Karnataka Examinations Authority or COMEDK consortium as mandated.
• With Service Providers: We may use trusted third-party tools (website hosting, email platforms, CRM software) who are bound by data confidentiality agreements and cannot use your data independently.
• For Legal Compliance: We may disclose information if required by law, court order, or government authority in India.
• Business Transfers: In the event of a merger, acquisition, or sale of business assets, user data may be transferred. You will be notified via email and/or a prominent notice on our website before this happens.

5. Cookies & Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience.

You can control cookies through your browser settings. Disabling essential cookies may affect website functionality. You can opt out of Google Analytics tracking by visiting Google's opt-out page.

6. Data Security

We implement industry-standard security measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction:

• SSL/TLS Encryption: All data transmitted between your browser and our website is encrypted using HTTPS/SSL.
• Secure Document Storage: Physical and digital documents are stored in secured, access-controlled environments with limited staff access.
• Access Controls: Only authorised counsellors with a legitimate need access your personal data. All staff are bound by confidentiality agreements.
• Regular Security Audits: Our website and data systems undergo periodic security reviews.
• Password Protection: Internal systems are protected with strong passwords and two-factor authentication.

7. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected:

• Active Service Period: Data is retained throughout the duration of our engagement with you.
• Post-Admission: Basic contact and admission records are retained for up to 3 years after successful admission (for reference, scholarship, or dispute resolution purposes).
• Unsuccessful Enquiries: If you contacted us but did not proceed with our services, your data is deleted within 12 months.
• Document Copies: Scanned documents submitted for admission processing are deleted within 6 months of process completion, unless you request otherwise.
• Legal Requirements: Certain records may be retained longer if required by applicable Indian law.

You may request early deletion of your data by contacting us at privacy@campusdrishti.com.

8. Your Rights

Under Indian data protection principles and the DPDP Act 2023, you have the following rights regarding your personal data:

• Right to Access: You may request a copy of all personal data we hold about you at any time.
• Right to Correction: You may request correction of any inaccurate or incomplete data we hold about you.
• Right to Erasure: You may request deletion of your personal data, subject to legal obligations we may have to retain certain records.
• Right to Withdraw Consent: Where processing is based on consent, you may withdraw it at any time. Withdrawal does not affect processing already done.
• Right to Restrict Processing: You may request that we stop using your data for certain purposes while keeping it on record.
• Right to Data Portability: You may request your data in a commonly used, machine-readable format.
• Right to Grievance Redressal: If you believe your data has been misused, you may file a complaint with our Grievance Officer.

9. Children's Privacy

Our services are primarily intended for students who are 17 years of age and above (12th standard and above). We recognise that some of our users may be under 18 years of age.

For users under 18: we require parental or guardian consent before providing counselling services. All forms and communications with minors must include a parent/guardian's contact information. Parents or guardians may request access to, correction of, or deletion of their child's data by contacting us directly.

We do not knowingly collect data from children below the age of 15 without verifiable parental consent, in compliance with the DPDP Act 2023.

10. Third-Party Links

Our website may contain links to third-party websites such as KEA portal (cetonline.karnataka.gov.in), COMEDK website (comedk.org), college websites, government portals, and social media platforms.

These third-party websites have their own privacy policies, and we have no control over their content or practices. We encourage you to review the privacy policies of any third-party sites you visit. campusdrishti.com is not responsible for the privacy practices or content of these external websites.

11. WhatsApp Communication

We use WhatsApp Business to communicate with students and parents regarding admission guidance. By sending us a WhatsApp message or opting into WhatsApp communication, you understand and agree to the following:

• Your WhatsApp number and messages will be accessible to our authorised counselling team only.
• We may send you admission-related alerts, document reminders, counselling round notifications, and important deadline reminders via WhatsApp.
• We will never send unsolicited promotional messages. You can opt out of WhatsApp communication at any time by simply messaging "STOP" to our WhatsApp number.
• WhatsApp messages are subject to WhatsApp's own Privacy Policy (whatsapp.com/legal/privacy-policy).
• We do not share your WhatsApp number with any third party for marketing purposes.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will:

• Update the "Last Updated" date at the top of this policy
• Display a prominent notice on our website homepage for at least 14 days
• Notify registered users via email or WhatsApp (where contact details are available)

Your continued use of our services after the effective date of the revised policy constitutes your acceptance of the updated terms. We encourage you to review this page periodically.

13. Contact Us — Privacy Queries

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, please contact our designated Privacy / Grievance Officer: